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Support
Frequently Asked Questions
We always listen to you. If you need help, please contact us again. Don’t worry, everything will be solved!
Do I need to pay again once I purchase the theme?
When you purchase a theme you can install it on unlimited websites and use it forever. However to receive updates and support you need to renew your license every year.
Can I still use the theme if I don’t renew?
You still can use themes, however you will not receive critical security updates and premium support.
What else do I need in order to use your themes?
You will need a hosting, a registered domain name and a copy of WordPress installed on your account.
Can I use your themes on WordPress.com?
At the moment you can’t use our themes at wordpress.com with a free plan, only with a Business Plan.
Will your themes run on latest the WordPress version?
Yes, all of our themes are compatible with the latest version of WordPress.
Can I use a theme in my language?
If your theme is not translated into your language yet, you can add your translation using the Loco Translate WordPress plugin.
What is the Theme Bundle?
The Theme Bundle gives you the option to purchase all our WordPress themes. So if you buy our Theme Bundle, you will receive all ZThemes Premium themes plus all future themes and theme updates, that we release in one year starting from your date of purchase.
How often are your themes updated?
Each time a new version of WordPress is released, we check our themes for compatibility with the new version, and we update them if this is required. Also we update our themes any time we discover a bug or a new feature has been added to the theme.
What should I do if I lost my download link?
No problem, please write a short message and let us know that you need a new download link for your theme or Theme Bundle or login to your account.
Can I use your themes for my online shop?
Some of our themes will support WooCommerce. Read the themes feature list and view the demo.
Have a pre-sale question about a theme? You need help?
- Support time: Monday – Friday
- Response Time: 24-48 hours
Note:
- If you buy our theme through: Themeforest, Creativemarket, Etsy… Please submit help at the place of purchase. We need time to respond to your request, so please wait.
- Why am I not receiving invoice emails after payment: Please check the “Inbox” “Spam” “Promotions” folder.
Don’t worry, we will answer all your questions. Do not hesitate to send us questions. Thank You!